Pokok Baju FAQ — All your questions answered, right here

You must be at least 18 years old to register on Pokok Baju. Age information is required during registration, and you will need to verify your age through KYC before making a withdrawal. Accounts found to belong to minors will be closed immediately.

Click "Forgot Password" on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use the code to set a new password and log back in to Pokok Baju. If you run into any issues, reach out via live chat.

KYC (Know Your Customer) is the identity verification process. Before your first withdrawal, you'll need to submit a copy of your national ID or passport. This is done to protect your account and prevent fraud. KYC verification is typically completed within 24–48 hours.

No. Only one account per person is permitted on Pokok Baju. If multiple accounts are found belonging to the same person, all of them may be closed and balances forfeited. If you're having trouble with an existing account, please contact support.

Log in and go to the "Deposit" section. Choose your preferred payment method — mobile banking or bank transfer. Enter the amount and follow the instructions. Your balance is usually updated within a few minutes after a successful payment.

The minimum deposit amount varies by payment method. It is generally kept very low so that all types of members can take advantage. Check the deposit page or ask support for the current minimum deposit limit.

Start by refreshing the page. In some cases, bank or mobile banking transactions can take 15–30 minutes to process. If your balance still hasn't appeared after 30 minutes, contact live chat with your transaction ID or reference number.

Pokok Baju generally does not charge any processing fees on deposits. However, your bank or mobile banking provider may apply their own charges — that is entirely at the discretion of the third party. Check the deposit page for full details.

Withdrawal requests are usually processed within 24 hours. Mobile banking withdrawals are often even faster. Bank transfers may take 1–3 business days. If KYC verification is not completed before your first withdrawal, additional processing time may apply.

Minimum and maximum withdrawal limits vary depending on the payment method and account type. VIP members may be eligible for higher withdrawal limits. Check the withdrawal page or contact support for the latest information.

There are several reasons a withdrawal may be declined: incomplete KYC verification, unmet bonus wagering requirements, incorrect account details, or a security-related flag. Contact support and they'll let you know the specific reason.

No, bonus balances cannot be withdrawn directly. You must first meet the specified wagering requirements before a bonus can be withdrawn. Each bonus has its own terms and conditions — make sure to read them carefully before claiming.

After your first deposit following registration, the welcome bonus will be automatically credited to your account. Full details on the bonus amount and terms can be found on the promotions page. Make sure you select the correct promotion code or option at the time of deposit.

A wagering requirement is the condition that specifies how many times you must bet the bonus amount before you can withdraw. For example, a 30x wagering requirement on a BDT 100 bonus means you must place a total of BDT 3,000 in bets before withdrawing. Each bonus has its own wagering requirement.

Yes, Pokok Baju regularly offers a variety of promotions. These include daily reload bonuses, weekly cashback, free spins, tournaments, and exclusive offers on special occasions. Check the promotions page regularly and keep notifications turned on.

Yes, you can choose to decline a bonus. If you want to play with real money only, simply do not select the bonus option at the time of deposit. To cancel an already active bonus, contact support — but please note that any associated bonus balance will be forfeited.

Pokok Baju offers an extensive game library. The Live Casino features live blackjack, roulette, and baccarat; the Slots section has hundreds of classic and video slots; and Sports Betting lets you wager on cricket, football, badminton, and much more.

In Live Casino, real dealers stream live in HD. You can see the dealer on screen and interact via chat. Games are completely fair since real cards and roulette wheels are used. A fast internet connection will give you the best experience.

If you get disconnected, the game will generally resume from where it left off. Pokok Baju's system keeps a record of all game sessions. If there's any issue with wagered funds, contact support with the game ID or time of the session and it will be reviewed and resolved.

Yes, Pokok Baju offers live in-play betting. Odds update in real time as the match progresses, so you can place bets based on how the game is unfolding. Live betting is available for cricket, football, and many other sports.

Yes, Pokok Baju is a licensed gaming platform. Our website is secured with SSL encryption and all transactions are processed through secure channels. We use certified Random Number Generators (RNG) to ensure fair gaming.

No. Pokok Baju does not sell your personal information to any third party. Your data is not shared with anyone except where required by law. Full details are available in our Privacy Policy.

Change your password immediately and enable 2FA. Contact our support team with full details. Log out of all active sessions. Never share your password or OTP with anyone — Pokok Baju support will never ask for your password.

The Pokok Baju app is available for both Android and iOS. You can download it directly from our app page. The app is completely free — always use the download link from the official website only, and watch out for fake apps.

Yes, the Pokok Baju mobile app gives you access to all the same games and features as the website, along with exclusive app benefits such as biometric login, push notifications, and a mobile-optimized gaming experience.

On Android, you may need to enable "Install from unknown sources" in your settings before installing the app. On iOS, the app downloads directly from the App Store. Make sure your device has enough storage space available. If you're still having trouble, our support team will walk you through it step by step.