Pokok Baju's Privacy Policy — Your information is safe with us

Introduction & Purpose

Pokok Baju believes that every user's privacy is a fundamental right. When we collect information from you, the responsibility to protect it falls on us. This policy exists to clearly inform you — what data we collect, why we collect it, and how it is used.

Pokok Baju operates in compliance with Bangladesh and international data protection regulations. Our privacy policy is written in plain language so every member can easily understand it.

What Information We Collect

Pokok Baju collects two types of information — what you provide directly, and what is automatically collected as you use the platform.

Information You Provide Directly:

• Full name and date of birth (at the time of registration).
• Email address and phone number.
• Address (during KYC verification).
• Identity document details (during the KYC process).
• Payment method details (bank account or mobile banking number).

Automatically Collected Information:

• IP address and device type.
• Browser type and operating system.
• Log of gaming activity on the platform.
• Date and time of login and logout.
• Cookies and session data.

How your data is used

Pokok Baju uses your information only for specific, defined purposes. No data is used for anything beyond what is necessary.

• Account Management: To accurately manage your profile, balance, and gaming history.
• Payment Processing: To ensure secure deposits and withdrawals.
• KYC Verification: To verify identity and prevent fraud and illegal activity.
• Support Services: To resolve your issues quickly.
• Security Monitoring: To detect suspicious transactions and account misuse.
• Promotional Communications: To inform you about bonuses and offers (with the option to opt out).
• Legal Obligations: Providing information to regulatory authorities when required.

Who your data is shared with

Pokok Baju never sells your information. However, in certain limited circumstances, some data may need to be shared:

• Payment Processors: Necessary information is shared with the payment gateway to process deposits and withdrawals.
• Auditing Body: Necessary data is submitted to regulatory authorities to maintain our license.
• Legal Authorities: When legally required to provide information as part of a court order or investigation.
• Game Providers: Technical game data may be shared with software partners.

Cookies & Tracking Technologies

Cookies are used on the Pokok Baju website and app. Cookies are small data files stored in your browser.

• Essential Cookies: Required for login sessions and account security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand which parts of the platform are used most (data is anonymized).
• Marketing Cookies: To show relevant offers (you may opt out at any time).

Cookies can be disabled from your browser settings, though doing so may affect certain features of the platform.

How long your data is retained

Pokok Baju does not retain data beyond what is needed. Retention periods vary depending on the type of information:

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Financial Transaction Records: At least 7 years (as required by law).
• KYC Documents: 5 years from the date of the last transaction.
• Communication Logs: Up to 2 years.
• Cookie Data: Session cookies are deleted once the browser is closed; persistent cookies last up to 1 year.

Your Rights

Every Pokok Baju member has the following rights regarding their own data:

• Right to Access: Contact our support team to find out what data we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: Request data deletion after closing your account (except where legally required).
• Right to Portability: Export your data in a specified format.
• Right to Object: You can unsubscribe from marketing communications at any time.

To exercise any of your rights, please contact our support team. We will respond within 30 days of your request.

Children's Privacy

Pokok Baju serves only individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If you believe a child or minor is using Pokok Baju, please notify our support team immediately.

Security Measures

Pokok Baju employs multiple layers of security to protect your information:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Two-Factor Authentication (2FA) — for enhanced account security.
• Regular security audits and penetration testing.
• Real-time fraud detection system.
• Server data is backed up on a regular basis.
• Strict data access policies are enforced for all staff.

Keep in mind — no one can guarantee 100% security online. Keep your password strong and never share it with anyone.

Policy Updates & Contact

Pokok Baju may update this Privacy Policy when necessary. If changes are made:

• This page will be updated with the new effective date.
• Members will be notified by email of any significant changes.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.

For any privacy-related questions or complaints, contact our support team. Bengali-speaking support is available 24/7.